Privacy Policy — jlbb Online Gaming Platform
jlbb is committed to protecting the personal information of every Filipino player who registers and plays on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and protect it, and what rights you have over your own information.
How jlbb Handles Your Data
Six principles that define how jlbb approaches player data — across every account, every transaction, and every session.
jlbb collects only the personal information that is strictly necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. We do not collect data for its own sake.
All data transmitted between your device and jlbb is protected by SSL 256-bit encryption — the same standard used by major Philippine banks. Stored personal data is encrypted and access-controlled within jlbb's infrastructure.
jlbb does not sell, rent, or trade your personal information to third-party advertisers or marketing companies. Your data is used to operate and improve jlbb — nothing else.
Every piece of data jlbb collects is tied to a specific, lawful purpose — account operation, payment processing, fraud prevention, regulatory compliance, or platform improvement. We do not repurpose your data without informing you.
Under the Philippine Data Privacy Act (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data. jlbb provides clear processes to exercise all of these rights — no runaround, no weeks-long delays.
This Privacy Policy is written in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. jlbb processes all player data in accordance with the principles of transparency, legitimate purpose, and proportionality.
1 Introduction & Scope
This Privacy Policy ("Policy") is published by jlbb ("we", "us", "our", "jlbb"), the operator of jlbb.lat and all related services available through that domain. This Policy applies to all personal information collected, processed, stored, or otherwise handled by jlbb in connection with the registration, operation, and closure of player accounts and the provision of online gaming services.
By registering a jlbb account or by continuing to use jlbb following the publication of this Policy or any amended version thereof, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with jlbb's Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and jlbb.
jlbb processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
2 Personal Data We Collect
jlbb collects the following categories of personal data in connection with the operation of your account and the provision of gaming services:
2.1 Registration & Identity Data
- Full legal name as it appears on a government-issued Philippine identification document.
- Date of birth (used to verify the 21+ age requirement under PAGCOR regulations).
- Email address and/or Philippine mobile phone number used to create the account.
- Username and encrypted password credentials.
- Residential address within the Philippines.
2.2 Identity Verification (KYC) Data
- Copies of government-issued identification documents (e.g., Philippine National ID, Passport, SSS ID, UMID, Driver's Licence).
- Selfie or liveness-check images where required by jlbb's KYC procedures or applicable anti-money laundering regulations.
- Proof of address documentation where applicable.
2.3 Financial & Transaction Data
- GCash account number or registered mobile number associated with GCash or PayMaya transactions.
- Bank account details (BDO, BPI, Metrobank or other accepted banks) where provided for withdrawal processing.
- Records of all deposits, withdrawals, wagers, bonus claims, and account balance movements.
- Transaction timestamps, amounts, and reference numbers.
2.4 Technical & Usage Data
- IP address and approximate geolocation data at the time of login and during active sessions.
- Device type, operating system, browser type and version, and screen resolution.
- Session duration, pages accessed, games played, and features used within the jlbb platform.
- Login timestamps and history, including device identifiers where applicable.
2.5 Communications Data
- Records of all support interactions, including live chat transcripts and email correspondence with jlbb's customer support team.
- Feedback and complaint submissions.
- Responses to surveys or promotional communications where you have chosen to participate.
2.6 Responsible Gaming Data
- Self-imposed limits set by you (deposit limits, loss limits, session limits).
- Cool-off and self-exclusion requests and the parameters of such exclusions.
- Responsible gaming assessments or questionnaire responses where completed.
3 How We Collect Your Data
jlbb collects personal data through the following mechanisms:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, set responsible gaming limits, or respond to a survey.
- Automatically during platform use — via session logging, device fingerprinting, and cookies (see Section 7) when you log in and interact with jlbb's games and features.
- From payment service providers — GCash, PayMaya, and bank partners transmit transaction confirmation data to jlbb to verify that deposits have been received and withdrawals have been processed.
- From identity verification providers — where jlbb uses a third-party KYC service to verify identification documents, that service returns a verification result and may share document data with jlbb for record-keeping purposes in accordance with anti-money laundering regulations.
- From fraud detection services — technical signals used to identify suspicious account activity may be generated or enriched by specialist fraud prevention systems.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act, jlbb processes your personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and operating your jlbb account | Contractual necessity — required to fulfil the Terms & Conditions agreement |
| Processing deposits and withdrawals | Contractual necessity — required to deliver the gaming service |
| Age verification and KYC identity checks | Legal obligation — required under gaming and AML regulations |
| Anti-money laundering transaction monitoring | Legal obligation — required under Philippine AML law |
| Fraud detection and prevention | Legitimate interest — to protect jlbb, its players, and the integrity of the platform |
| Responsible gaming monitoring and interventions | Legal obligation / Legitimate interest |
| Customer support communications | Contractual necessity / Legitimate interest |
| Platform analytics and improvement | Legitimate interest — to improve services for all players |
| Marketing communications (opt-in only) | Consent — only where you have explicitly opted in |
5 How We Use Your Personal Data
jlbb uses the personal data it collects for the following purposes:
- Account Management: Creating, maintaining, verifying, and closing your jlbb account, including resetting credentials and processing account closure requests.
- Service Delivery: Enabling you to deposit, wager, claim bonuses, and withdraw winnings in Philippine Peso (PHP).
- Identity & Age Verification: Confirming that you are who you claim to be and that you meet the 21+ age requirement prior to account activation and first withdrawal.
- Regulatory Compliance: Meeting jlbb's obligations under applicable Philippine gaming, anti-money laundering, and data protection laws, including reporting obligations to relevant regulatory authorities where required.
- Fraud & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, bonus abuse, and other prohibited conduct described in jlbb's Terms & Conditions.
- Responsible Gaming: Monitoring gaming activity to identify potential problem gambling indicators, administering player-set limits and self-exclusion requests, and complying with responsible gaming obligations.
- Customer Support: Responding to your queries, complaints, and requests; maintaining records of support interactions for quality assurance purposes.
- Platform Analytics: Analysing aggregated usage data to improve the jlbb platform, fix technical issues, and develop new features.
- Marketing (consent-based only): Sending promotional communications, bonus offers, and platform updates where you have expressly opted in to receive them. You may withdraw consent to marketing communications at any time.
6 Data Sharing & Disclosure
jlbb does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. Your data may be shared only in the following limited and controlled circumstances:
- Payment Service Providers: GCash, PayMaya, BDO, BPI, Metrobank, and other accepted payment channels receive transaction data necessary to process your deposit or withdrawal. These providers are bound by their own privacy and security obligations.
- Identity Verification Partners: Where jlbb uses a third-party KYC or document verification service, that provider receives the identification data required to perform the check and returns a verification result to jlbb.
- Fraud Prevention Services: Technical identifiers and transaction signals may be shared with specialist fraud detection providers to protect the platform and all players.
- Game Content Providers: jlbb's game studio partners (including live casino operators) receive session data necessary to deliver the game experience, including your in-game actions and bet values. These studios operate under data processing agreements with jlbb.
- Regulatory & Law Enforcement Authorities: jlbb will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other Philippine government authority where required by law, court order, or regulatory directive.
- Corporate Transactions: In the event of a merger, acquisition, or sale of jlbb's business, player data may be transferred to the acquiring entity subject to equivalent privacy protections as set out in this Policy.
No Marketing Sale: jlbb does not sell or share your personal data with third-party advertisers, data brokers, or marketers. All data-sharing arrangements with operational third parties are governed by data processing agreements that restrict use of your data to the specified purpose only.
7 Cookies & Tracking Technologies
jlbb uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and collect usage analytics. Cookies are small text files stored on your device by your browser when you visit jlbb.lat.
7.1 Types of Cookies Used
- Essential Cookies: Required for the jlbb platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to understand how players navigate and use the jlbb platform in aggregate — which game categories are most visited, where players drop off during registration, and similar usage patterns. This data is processed in aggregated, anonymised form.
- Preference Cookies: Used to remember your platform settings and display preferences across sessions.
- Security Cookies: Used to detect suspicious login behaviour, multiple account usage from the same device, and other security signals.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jlbb, but may affect certain personalisation features. Disabling essential session cookies will prevent you from remaining logged in to your account.
8 Data Security
jlbb employs a range of technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:
- SSL 256-bit Encryption: All data transmitted between your device and jlbb servers is protected by SSL encryption — the same standard applied by major Philippine banks for online banking transactions.
- Encrypted Data Storage: Sensitive personal data, including identification documents and payment details, is stored in encrypted form at rest.
- Access Controls: Access to personal data within jlbb is restricted to staff members whose role requires it, under a least-privilege access model. All access is logged and reviewed.
- Password Hashing: Account passwords are stored as cryptographic hashes. jlbb staff members cannot view your password — only you know it.
- Security Monitoring: jlbb operates ongoing monitoring of its infrastructure for suspicious activity, unauthorised access attempts, and anomalous data transfers.
- Third-Party Security Standards: All third-party providers with access to jlbb player data are required to maintain security standards consistent with or exceeding those of jlbb.
Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, jlbb will notify the National Privacy Commission and affected account holders in accordance with the timeframes required under the Philippine Data Privacy Act and its Implementing Rules.
9 Data Retention
jlbb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | Duration of account plus 5 years after closure | AML / gaming regulatory requirement |
| Financial transaction records | 5 years from the date of the transaction | Philippine AML regulations |
| Responsible gaming records (limits, self-exclusion) | 5 years after account closure or self-exclusion end date | Regulatory / player protection |
| Support interaction records | 3 years from the date of interaction | Legitimate interest / dispute resolution |
| Technical / session logs | 12 months from session date | Security and fraud prevention |
| Marketing consent records | Duration of consent plus 2 years after withdrawal | Regulatory proof of consent |
Where data is no longer required for any lawful purpose and its retention period has expired, jlbb will securely delete or anonymise that data such that it can no longer be attributed to any identifiable individual.
10 Your Data Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jlbb. jlbb will respond to all data rights requests within 15 business days of receipt.
Your Rights Over Your jlbb Data
You may request a copy of the personal data jlbb holds about you at any time. jlbb will provide this information in a readable format within 15 business days, subject to identity verification.
If any personal data jlbb holds about you is inaccurate or incomplete, you may request that it be corrected. Update requests for basic account details can be submitted directly through your jlbb account settings.
You may request deletion of your personal data where it is no longer required for a lawful purpose. Note that certain data must be retained to meet jlbb's legal obligations (see Section 9) and cannot be deleted before the applicable retention period expires.
You may object to processing of your data where that processing is based on jlbb's legitimate interest — for example, certain types of analytics. You may withdraw consent to marketing communications at any time through your account preferences.
You may request a copy of certain personal data you have provided to jlbb in a structured, machine-readable format, where technically feasible, to allow you to transfer it to another service provider.
If you believe jlbb has mishandled your personal data, you may file a complaint with jlbb's support team. If you are not satisfied with jlbb's response, you may escalate the matter to the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, contact jlbb via live chat or at [email protected]. Identity verification will be required before any data rights request is fulfilled.
11 Minors and Age Restriction
jlbb is strictly for persons aged 21 years and older. jlbb does not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a mandatory step during the registration process and is confirmed before the first withdrawal is processed.
If jlbb discovers that personal data has been collected from an individual who is under 21, the account will be immediately suspended, all collected data will be reviewed, any real-money deposits will be returned to the payment method used, and the account will be permanently closed in accordance with jlbb's Terms & Conditions.
If you are a parent or guardian and believe your child has registered a jlbb account, contact jlbb support immediately via live chat. jlbb will treat the report as high priority and act within 24 hours. For more information on player protection, visit Responsible Gaming.
12 Third-Party Content & Links
The jlbb platform hosts games provided by third-party studios. These game environments are delivered via embedded technology within the jlbb platform, and the studios involved are bound by data processing agreements requiring them to handle any session data in accordance with applicable privacy law.
jlbb's website does not contain outbound links to third-party websites for commercial or advertising purposes. Where links to third-party resources do appear (for example, responsible gaming support organisations), those third parties operate their own privacy policies which are outside jlbb's control. jlbb accepts no responsibility for the privacy practices of external websites.
13 Changes to This Privacy Policy
jlbb reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or data processing activities. Where changes are material — meaning they significantly affect how jlbb uses your data or the rights available to you — jlbb will notify you via the contact details registered to your account at least 14 days before the changes take effect.
Non-material amendments — such as typographical corrections, clarifications of existing practices, or structural reorganisation — may take effect upon publication of the updated Policy at jlbb.lat/privacy-policy. The "Last Updated" date at the top of this document reflects the date of the most recent revision.
Continued use of jlbb following the effective date of any amendment to this Policy constitutes acceptance of the updated terms. If you do not agree with any revision, you may close your account in accordance with the procedure described in jlbb's Terms & Conditions.
14 Contact & Privacy Complaints
For any questions about this Privacy Policy, requests to exercise your data rights, or complaints about jlbb's handling of your personal data, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week through the jlbb platform — average first response under 3 minutes.
- Email: [email protected] (plain text, not a clickable link — please copy and paste into your email client).
jlbb aims to resolve all privacy-related requests and complaints within 15 business days of receipt. For complex requests involving large volumes of data or requiring additional verification, jlbb will notify you within 5 business days of the expected resolution timeline.
If you are not satisfied with jlbb's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the data protection authority responsible for enforcing the Data Privacy Act. Details on how to file a complaint with the NPC are available on the Commission's official website.
This Privacy Policy was last updated in January 2026. The version published at jlbb.lat/privacy-policy is the current operative version. Printed or cached copies may not reflect subsequent amendments.
Your Data Is Safe with jlbb
SSL encryption, no data sales, and full Philippine Data Privacy Act compliance — so you can focus on playing.